SOP Care
Pharmacy SOP management software built for community pharmacy
Everything you need to write, personalise, approve, share and evidence your standard operating procedures, in one secure online system for every branch, member of staff and locum.
The SOP library
65 SOPs across eight areas of pharmacy practice
Each SOP sets out its purpose, scope, responsibilities and step-by-step procedure, with the GPhC standards and legal basis it supports and a recommended review period.
Governance & Responsible Pharmacist
RP sign-in and absence, managing SOPs, complaints, incidents and near misses, clinical governance, information governance and DSPT, business continuity.
Dispensing
Prescription reception, clinical and legal checks, assembly and labelling, accuracy checking, handout, owings, eRD, emergency supply, compliance aids, delivery and EPS.
Controlled drugs
Ordering and receipt, prescription validity, register and running balances, safe custody, destruction and witnessing, instalment and supervised consumption.
Clinical services
Pharmacy First, New Medicine Service, Discharge Medicines Service, hypertension case-finding, contraception, vaccinations and travel clinic.
Medicines management
Ordering, storage and date checking, cold chain and fridge monitoring, quarantine and returns, patient-returned and waste medicines.
Staff & safeguarding
Induction of staff and locums, recruitment checks, supervision and appraisal, safeguarding children and adults, chaperoning, staffing levels.
Counter & self-care
Sales of medicines and questioning protocols, medicines liable to misuse, healthy living campaigns, signposting and referral.
Premises & equipment
Cleaning and infection control, security, health and safety and COSHH, equipment calibration, accessibility, IT and smartcards.
Features
Everything in one place
Setup questions
60 questions about how your pharmacy works. Answer once for the whole group or per branch, and your details appear in every matching SOP. Gaps are highlighted until they’re filled.
Version control & reviews
Edit, approve and issue new versions with a change note. Previous versions are kept, review dates are tracked and staff are asked to re-sign.
Read-and-sign with check questions
Multiple-choice questions confirm understanding before staff e-sign by re-entering their password. Turn questions on or off for each SOP.
Staff, roles & locums
Assign SOPs by role and branch. Give locums access until a set date. See each person’s training record at a glance.
GPhC standards map
See which SOPs cover each of the GPhC standards for registered pharmacies and Responsible Pharmacist requirements, and where the gaps are.
CPAF readiness & inspection pack
Record evidence per branch for the Community Pharmacy Assurance Framework and download a printable inspection pack.
Built for groups
Run several branches from one account with branch-specific answers, staff and sign-off tracking.
Security & audit trail
Two-step verification, hashed passwords, automatic lock-out after repeated failed sign-ins, data separated by organisation and every action logged.
Works on any device
Nothing to install. Use SOP Care on phones, tablets, till PCs and laptops through any modern browser.
For your team
Designed for a busy dispensary
Staff see only what applies to them, read in plain English and sign in seconds. Weekly emails remind people of anything outstanding, so you don’t have to.
- Clear “to read” list for every person
- Short check questions written for each SOP
- Signature history kept for every version
Beyond read-and-sign
SOPs your team uses at the point of work
Most SOP software stops at a signature. SOP Care turns procedures into the checks your team actually does every day, and keeps the evidence for you.
Interactive checklists
Run any SOP step by step on a phone: readings, photos, barcode scans, decisions and a signature. Out-of-range results are flagged to managers instantly. Ready-made for RP sign-in, fridge temperatures, CD balance checks and opening checks.
Works offline, installs like an app
Add SOP Care to a phone or tablet home screen. Checks keep working without signal and sync automatically when the connection returns.
Corrective actions (CAPA)
Every flagged issue becomes a tracked action with an owner, due date, root cause and fix: a complete corrective action log for your next inspection.
One-click inspector view
Pick the GPhC standard or regulation being looked at and get the matching SOPs, sign-offs, checks and actions. Share it as a secure, time-limited link.
Mock inspection
An indicative readiness score from your own evidence, with the gaps to close first, so there are no surprises on the day.
Redline version control
See exactly what changed between versions, word by word. Staff re-sign major changes automatically.
Free SOP Health Check
Answer about 18 questions and get an instant risk score, with a prioritised plan of the gaps an inspector is most likely to find. No sign-up needed.
See SOP Care working in your pharmacy
Try every feature free for 30 days, with the full SOP library loaded.